Privacy Policy

Privacy Policy for WilpattuSafari.lk

Effective Date: 11 / 12 / 2024

At WilpattuSafari.lk, we are committed to protecting your privacy and ensuring the security of any personal information you share with us. This Privacy Policy explains in detail how we collect, use, protect, and disclose your personal information. It is designed to comply with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

 

1. Who We Are

WilpattuSafari.lk

• Email: info@wilpattusafari.lk
• Phone: 076 727 2499
• Address: 50220 Puttalam – Anuradhapura – Trincomalee Hwy, Pahala Maragahawewa, 50220

For questions regarding this Privacy Policy, please contact us using the details above.

 

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Identification Data: Name, email address, phone number.
• Booking Details: Tour preferences, accommodation choices, travel dates.
• Payment Information: Credit/debit card details or bank account information (processed securely through third-party payment providers).
• Communication Records: Messages, emails, or calls exchanged with our team.

2.2 Non-Personal Information

We may collect non-identifiable information, including:

• Browser type and version.
• Device information (operating system, model).
• IP address and geographic location.
• Website usage data (pages viewed, time spent, and interactions).

2.3 Sensitive Information

We do not intentionally collect sensitive information such as health, religious beliefs, or political affiliations.

 

3. How We Collect Information

We collect data through the following methods:

• Directly from You: When you fill out forms, book services, or communicate with us.
• Automatically: Via cookies and similar tracking technologies on our website.
• Third Parties: Such as payment processors or analytics providers.

 

4. How We Use Your Information

We process your information for the following purposes:

1. Service Delivery:

   • To manage bookings and reservations.
   • To provide updates regarding your safari, accommodation, or tours.

2. Communication:

   • To respond to inquiries and customer service requests.
   • To send notifications about promotions, offers, and updates (with your consent).

3. Marketing:

   • To personalize and improve your experience.
   • To send targeted marketing campaigns (with opt-out options).

4. Analytics:

   • To analyze website traffic and improve usability.
   • To monitor and enhance service performance.

5. Legal and Compliance:

   • To comply with applicable laws and regulations.
   • To protect against fraud, unauthorized access, or other unlawful activities.

 

5. Data Sharing and Disclosure

We share your data only when necessary and with adequate safeguards:

1. Service Providers:

   • Payment gateways for secure transaction processing.
   • Hosting and IT providers to manage our website.
   • Marketing tools for sending communications.

2. Legal Requirements:

   • To comply with legal obligations, subpoenas, or government requests.
   • To protect the rights, property, or safety of WilpattuSafari.lk and its users.

3. Business Transfers:

   • In case of a merger, acquisition, or sale, personal data may be transferred to the new entity.

 

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and gather website usage data.

1. Types of Cookies:

   • Essential Cookies: Required for website functionality.
   • Performance Cookies: Track website usage for analytics.
   • Marketing Cookies: Used for personalized advertisements.

2. Managing Cookies:

   • You can disable cookies in your browser settings; however, this may affect certain features of the website.

 

7. Data Security

We implement robust security measures to protect your information:

• Encryption: Data is encrypted during transmission and storage.
• Access Controls: Restricted access to authorized personnel only.
• Monitoring: Continuous system monitoring to detect vulnerabilities.

 

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once data is no longer needed, it will be securely deleted or anonymized.

 

9. Your Rights

You have the following rights regarding your data:

1. Access: Request a copy of your personal data.
2. Correction: Update inaccurate or incomplete data.
3. Erasure: Request deletion of your data (subject to legal obligations).
4. Restriction: Limit the processing of your data in specific circumstances.
5. Portability: Receive your data in a portable format.
6. Objection: Object to processing based on legitimate interests.
7. Withdraw Consent: Revoke consent for marketing communications.

To exercise these rights, email us at info@wilpattusafari.lk.

 

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices. Please review their privacy policies before sharing your information.

 

11. Children’s Privacy

We do not knowingly collect data from individuals under the age of 18. If we learn that we have collected such data, we will promptly delete it.

 

12. International Data Transfers

Your data may be transferred and processed outside of your country of residence. We ensure that such transfers comply with data protection laws and implement necessary safeguards.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in laws or our practices. The updated policy will be posted on this page with the revised date.

 

14. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: info@wilpattusafari.lk
• Phone: 076 727 2499
• Address: 50220 Puttalam – Anuradhapura – Trincomalee Hwy, Pahala Maragahawewa, 50220

Thank you for trusting WilpattuSafari.lk. Your privacy and security are our top priorities.