Refund and Returns Policy

Effective Date: 11 / 12 / 2024

At WilpattuSafari.lk, we strive to offer unforgettable safari experiences while ensuring a fair and transparent refund process for our guests. This Return and Refund Policy outlines the conditions under which refunds and cancellations are handled for services booked through our website or direct communication channels.

1. Booking Cancellations

We understand that travel plans may change. Our cancellation terms are as follows:

1.1 Cancellation by Customer

More than 14 Days Before Tour Date:
Full refund, excluding any non-refundable third-party charges (e.g., payment gateway fees or accommodation cancellation fees).
7 to 14 Days Before Tour Date:
50% refund of the total amount paid.
Less than 7 Days Before Tour Date:
No refund will be issued due to resource allocation and logistics already in place.

Note: Refund requests must be made via email to info@wilpattusafari.lk with the booking reference number.

2. No-Shows and Late Arrivals

- No-Shows: Customers who do not show up for the tour without prior notice will not be eligible for any refund.
- Late Arrivals: Delays caused by the customer may result in missed portions of the tour. Refunds or rescheduling in such cases are not guaranteed.

3. Cancellation by WilpattuSafari.lk

In rare cases, we may need to cancel a booking due to unforeseen circumstances such as weather conditions, vehicle breakdown, or safety concerns.

- - Customer Refund: A full refund will be issued, or customers may choose to reschedule at no additional cost.
  - Notification: We will inform you as early as possible using the contact details provided at booking.

4. Modifications and Rescheduling

- - Customer-Initiated Changes: Requests to change dates or modify bookings must be made at least 7 days in advance and are subject to availability.
  - WilpattuSafari.lk-Initiated Changes: If we need to alter tour details, we will offer suitable alternatives or a full refund.

5. Refund Process

- - Refunds are processed via the original payment method.
  - Please allow 5–10 business days for the refund to reflect in your account.
  - We do not cover charges or fees imposed by banks or third-party payment providers during refund transactions.

6. Non-Refundable Services

- - Third-party add-ons or accommodations booked on your behalf.
  - Customized or private tours where expenses have already been incurred.
  - Discounts or promotional bookings (unless otherwise stated).

7. Contact for Refunds

For refund-related inquiries or to submit a cancellation request, contact us at:

Email: info@wilpattusafari.lk
Phone: 076 727 2499
Address: 50220 Puttalam – Anuradhapura – Trincomalee Hwy, Pahala Maragahawewa, 50220

8. Policy Updates

We may revise this policy from time to time. Any changes will be updated on this page with the revised effective date.